DENGO PORTRAITS — TERMS AND CONDITIONS OF SALE
Effective Date: August 10, 2026
These Terms and Conditions ("Terms") apply to purchases made through the Dengo Portraits online shop. By placing an order, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.
1. SELLER INFORMATION
Dengo Portraits is operated by Dengo Portraits Delaware LLC.
Website: www.dengoportraits.com
Email: hello@dengoportraits.com
Phone: (352) 349-9028
2. ORDERS AND PAYMENT
All prices are displayed in U.S. dollars. Applicable sales tax, shipping charges, and any other charges will be shown before the order is completed.
The customer is responsible for reviewing the selected photographs, products, sizes, quantities, cropping, spelling, shipping address, and other order information before submitting payment.
An order is considered accepted after payment has been successfully processed and an order confirmation has been issued. Dengo Portraits reserves the right to cancel and refund an order in the event of a pricing error, technical problem, suspected fraud, product unavailability, or other circumstance that prevents fulfillment.
3. PHOTOGRAPH SELECTION AND CROPPING
Customers are responsible for selecting the correct photographs for their order.
Print sizes have different aspect ratios. As a result, some images may be cropped differently depending on the selected product or print size. Customers should carefully review the cropping preview before completing the order.
Colors and brightness may appear differently on phones, tablets, and computer screens. Minor differences between the image displayed on a screen and the final printed product are normal and are not considered defects.
4. DIGITAL PRODUCTS
Digital photographs are delivered electronically and are licensed for the customer's personal, noncommercial use.
Because digital products cannot be returned after they have been delivered or made available for download, all digital-product sales are final and nonrefundable, except when:
• the customer receives an incorrect digital file;
• the file is defective or cannot be downloaded after reasonable troubleshooting;
• the product cannot be delivered; or
• a refund is otherwise required by applicable law.
Purchasing a digital photograph does not transfer copyright ownership. Customers may download, save, print, and share the purchased images for personal use. Images may not be sold, commercially reproduced, entered into photography competitions, altered for commercial purposes, or used to promote a business without prior written permission from Dengo Portraits.
Dengo Portraits is not responsible for print quality, color, cropping, or other results when digital photographs are printed through a third-party laboratory or retailer selected by the customer.
5. PRINTED AND PHYSICAL PRODUCTS
Dengo Portraits wants customers to be satisfied with their physical products. If a printed or physical product arrives damaged, defective, incorrectly produced, or does not match the order, the customer must contact Dengo Portraits within 14 days of receiving it.
The customer may be asked to provide photographs of the product and packaging or return the product before a replacement or refund is issued.
When appropriate, Dengo Portraits may provide a replacement, reprint, correction, or full refund for the affected physical product. Original shipping charges may be refunded when required by law or when the problem was caused by Dengo Portraits or its fulfillment provider.
Normal variations in color, brightness, print placement, or cropping that were visible in the ordering preview are not considered manufacturing defects.
6. ORDER CHANGES AND CANCELLATIONS
Requests to change or cancel an order must be submitted as soon as possible.
Once a physical order has entered production, it may no longer be possible to change or cancel it. Digital orders generally cannot be canceled after the files have been delivered or made available for download.
Nothing in this section limits any right or remedy available to the customer under applicable law.
7. DELIVERY OPTIONS
Depending on the school and photography event, customers may be offered one or both of the following delivery options:
School Delivery: Orders placed by the stated school-delivery deadline will be produced together and delivered to the school for distribution. The school is responsible for distributing the completed orders after delivery.
Home Delivery: Orders are shipped directly to the address provided by the customer. Shipping charges may apply.
Orders placed after the school-delivery deadline must use home delivery and may be subject to a shipping charge.
The customer is responsible for providing a complete and accurate shipping address. Additional shipping or replacement charges may apply when an order must be resent because the customer provided an incorrect or incomplete address.
Estimated production and delivery dates are not guaranteed. Delays may occur because of carriers, weather, holidays, laboratory production, school closures, or circumstances outside the reasonable control of Dengo Portraits.
If Dengo Portraits cannot fulfill or deliver an ordered product, the customer will receive a replacement, comparable resolution accepted by the customer, or a refund as required by applicable law.
8. LOST OR DELAYED ORDERS
Customers should contact Dengo Portraits promptly if an order has not arrived within the estimated delivery period.
For school-delivery orders, customers should first confirm with the school that the order has not already been received or distributed.
Dengo Portraits will work with the fulfillment provider or shipping carrier to investigate qualifying lost, damaged, or significantly delayed orders. Replacement or refund eligibility will depend on the circumstances and applicable law.
9. RETAKES AND PHOTOGRAPHIC RESULTS
A purchase does not include or guarantee a retake session.
Retakes may be offered for absences, technical problems, or other special circumstances determined by Dengo Portraits and the participating school. Retakes are not guaranteed because of personal preferences concerning a child's expression, pose, hairstyle, clothing, or willingness to participate.
Dengo Portraits uses professional judgment when selecting, editing, cropping, and presenting photographs. The number and variety of available images may vary depending on the child's participation, comfort, attendance, and the conditions of the photography session.
10. ACCESS TO CHILDREN'S GALLERIES
Customers are responsible for protecting gallery access codes, passwords, download links, and purchased image files.
By placing an order, the customer represents that they are the child's parent or legal guardian or are otherwise authorized to access and purchase photographs of the child. Dengo Portraits may, at its discretion, request reasonable verification of this authorization where there is a good-faith concern regarding a customer's relationship to a child.
Gallery access does not grant permission to download, copy, screenshot, remove watermarks from, or use photographs that have not been purchased.
11. COPYRIGHT AND IMAGE USE
All photographs remain protected by copyright and are owned by Dengo Portraits unless otherwise stated in writing.
Customers may not scan printed photographs, remove watermarks, capture screenshots to avoid purchasing an image, copy unpaid photographs, or reproduce purchased products beyond the rights included with the product.
Unauthorized reproduction or commercial use is prohibited.
12. PROMOTIONS AND DISCOUNTS
Discounts, promotional codes, complimentary products, and special offers:
• must be used within the stated promotional period;
• may be limited to specified customers, galleries, products, or minimum purchase amounts;
• have no cash value; and
• may not be combined unless expressly stated.
Promotions cannot normally be applied retroactively to previously completed orders.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Dengo Portraits will not be liable for indirect, incidental, special, or consequential damages arising from an order, download, delivery delay, third-party printing service, school distribution, or use of the online shop.
To the maximum extent permitted by law, Dengo Portraits' total liability relating to an order will not exceed the amount paid by the customer for the affected product or order.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any liability that cannot be limited or excluded under the consumer-protection laws of the customer's state of residence.
14. THIRD-PARTY SERVICES
The online shop, payment processing, product fulfillment, and shipping may be provided in whole or in part by third-party service providers, including GotPhoto, payment processors, professional photography laboratories, and shipping carriers.
Those providers may have separate terms and privacy practices applicable to their services.
15. PRIVACY
Personal information, including information relating to children, is handled according to the Dengo Portraits Privacy Policy available through the online shop or website.
Customers should contact Dengo Portraits at hello@dengoportraits.com with privacy-related questions or requests.
16. GOVERNING LAW
These Terms and Conditions are governed by applicable United States federal law and the laws of the State of Delaware, without regard to conflict-of-law principles.
Any mandatory consumer-protection rights provided by the laws of the customer's state of residence remain unaffected, and nothing in this section limits any right the customer may have to bring a claim in their state of residence where required by applicable law.
17. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be interpreted to reflect the original intent of the parties to the maximum extent permitted by law.
18. CHANGES TO THESE TERMS
Dengo Portraits may update these Terms and Conditions from time to time. The version applicable to an order is the version presented to the customer when the order is placed.
19. CONTACT
Questions concerning an order or these Terms and Conditions may be directed to:
Dengo Portraits
Dengo Portraits Delaware LLC
Email: hello@dengoportraits.com
Phone: (352) 349-9028
Website: www.dengoportraits.com
